If you're hoping to join a customer experience team, then you've got to have good people skills! In this sample cover letter, the applicant emphasizes her warm, patient, positive qualities, as well as her love for the company's products.
Read on to see how Poppy presents herself as a strong applicant, and then continue on to the breakdown of what this letter does well.
Cover Letter Sample for Customer Experience Representative
14 Standish St.
Cambridge, MA 02138
firstname.lastname@example.org * 555-555-5555
May 1, 2016
Director of Customer Relations
102 Charles St.
Boston, MA 02114
Dear Zachary Parker,
I’m excited to apply to the position of Customer Experience Representative with Lark Lenses, a position I learned about from Product Designer, Allie Saltman. As an experienced support representative and long-time patron of Lark Lenses (I’m wearing “Anderson” glasses as I type this), I’d be thrilled to join the Lark Lenses team. Please allow me to share my experiences as they relate to the responsibilities of Customer Experience Representative.
For the past two years, I worked on the support team of marketing software start-up, DubStop. I taught customers the ins and outs of the software and helped troubleshoot problems through phone, email, and live chat. Typical problems included account set-up, payment processing issues, and software bugs. From this role in customer support, I developed stellar communication and organizational skills and the ability to think on my feet.
While I love interacting with customers, I’m less passionate about marketing software and aim to work in the fashion industry. As I mentioned above, I’m a huge fan of Lark Lenses’ products and am inspired by the company’s devotion to high quality eyewear, low costs, and innovative customer service. My loyalty was cemented the first time I tried its home try-on service; I ended up ordering both my Andersons and the Winstonian sunglasses. As a devoted Lark Lenses' customer, I have the familiarity with your products to jump right in and hope, over time, to grow within your company.
I’m confident that I have the personal qualities of warmth, patience, adaptability, sincerity, and energy to excel in the role of Customer Experience Representative. Lark Lenses inspires me with its innovative work at the crossroads of fashion and technology. I would love to learn more about the role and can be reached by phone or email. Thank you very much, and I look forward to hearing from you soon.
From her cover letter, it sounds like Poppy could turn her customers' frowns upside down.
Customer Experience Cover Letter: The Breakdown
Poppy's excited by the prospect of joining the Lark Lenses' team, and she makes sure the hiring manager knows it. She starts out by showing familiarity with the company; not only does she know someone who works in product design, but she was also wearing her Lark Lenses glasses as she wrote the letter.
Poppy states that she has experience working in support and interacting with customers over the phone and through email and live chat. She also explains the reason she wants to switch, stating that she would prefer to work in fashion over software. Poppy further expresses her excitement by saying she hopes to grow within the company.
Poppy uses a few specific examples in her letter, describing some of her responsibilities at DubStop and her experiences with Lark Lenses and its home try-on program. Overall, her cover letter helps personalize her application and express her enthusiasm for the company and its available role in customer experience.
Poppy's cover letter also features a traditional format, with her name and contact information at the top, followed by the date and the hiring manager's details. Should your cover letter look the same?
A Note on Format
If you're sending your cover letter by hard copy (rare) or as a Word attachment, then you'll likely use a similar format to the one you see in the sample above. However, if you're pasting your email directly into the body of an email or a text box on an application portal, then you don't really have to worry about these traditional headers.
In the latter two cases, you can just start right in by addressing the hiring manager. In these plain text, electronic formats, a real-life signature's not part of the equation either. Think about how you're sending your letter and any other application instructions as you put on the final touches! As with your cover letter's content, make sure to be intentional about its overall look.
Looking for more samples? Check out our full cover letter guide with six sample letters, plus you'll find some great tips for writing your letter.
Are you figuring out how to start your own letter? Our cover letter guide will help you push past writer's block with a clear step-by-step template.
Customer Service Representative Cover Letter Sample 1:
With 13 years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team.
I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email.
Customer Service Representative Cover Letter Sample 2:
I am writing to express my interest in a full time customer service position with your company. I read your job posting that appeared on Indeed. I believe my skills, experience, knowledge, and willpower for sales will make me the best candidate for this position.
As you will note from the enclosed resume, I am presently a part time telemarketer and I have many skills that would aid me as a customer service representative for your company. Here are some of the responsibilities I’ve held over the past six years:
- Experience in selling, promoting ,and advertising products
- Experience in customer relations
- Exceptional verifiable talent for ensuring customer satisfaction
- Using critical selling strategies to exceed productivity goals
- Excellent written and verbal presentation skill
- Experience in training new employees
I am currently in my third year of study at Riverson University and I am working toward my Bachelor’s degree in Public Health and Safety as well as a certificate in Occupational Health and Safety. Being in these programs has given me the opportunity to gain knowledge relative to the position such as verbal speaking skills, writing, and people skills.
I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution to your company. I feel very qualified to fill your customer service position and would like to arrange an interview at your earliest convenience. Please feel free to contact me at or by email at . Thank you for your consideration, and I look forward to hearing from you.
Customer Service Representative Cover Letter Sample 3:
I am writing in regards to the Customer Service Representative position that is open with your company at this time. I am a highly capable professional with over 7 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. These, coupled with my ability to examine a process to look for improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your company. I can solve problems, quickly and precisely, which has resulted in sales increases in my previous positions.
My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making.
I have enclosed my resume to display my past achievements, as well as to demonstrate how I can be a valuable part of your team.
Customer Service Representative Cover Letter Sample 4:
I am writing you in reference to the customer service representative position at your company. After seeing your ad posted online, I immediately felt compelled to contact you. As someone who has frequented your business over the years, I believe I have a solid understanding of the needs of your customers. Moreover, I believe that my personal qualities align well with what you are seeking in a representative.
I understand that quality customer service is essential to a successful business and I take pride in filling that role. I’ve worked in various customer service roles over the course of my career. Five years ago, I worked as a cashier and sales representative at Target. I enjoyed the frequent contact I had with customers and the role I played in solving their problems. I am currently employed as customer service representative by Comcast, and take pride in finding creative solutions to problems presented by customers. On an average day, I work with over 200 customers, and am able to leave all of them happy with the service they’ve received.
In addition, I possess personal qualities that make me an ideal candidate for this position. I enjoy speaking with people and finding solutions to meet their needs. I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others remain calm as well. I work well independently and require very little direct supervision to successfully complete my job. Moreover, I am an energetic worker who is able to give as much effort and dedication to my last call of the day as I am to the first.
I would like to thank you for taking the time to consider my application. Because of the reasons outlined above, I believe I am an excellent candidate for this position. I hope that you will agree with me that we would work well together, and I hope to hear from you in the near future to set up an appointment to further discuss my qualifications. I am available during work hours at 555-555-5555 and by email at [email protected] I look forward to hearing from you.